Privacy Policy
Bright Connections Service Policies
Overview
Bright Connections, a service of Bright Bash Events, LLC (“Bright Connections”,“we”, or “our”), provides patient, personalized technology support designed to help individuals feel confident using everyday devices and technology.
By booking a service or subscribing to a plan, you agree to the following policies.Services ProvidedBright Connections offers personalized technology support and education, including:
●Remote support (phone and guided screen sharing)
●In-home tech support
●Assistance with everyday technology, apps, accounts, and devices
●One-on-one guidance to help you better understand and use your technology with confidence
●Group workshops and educational sessions for individuals, families, and organizations
Our services are guidance-based and educational, meaning we support, assist, and teach you along the way so you can feel confident using your devices independently.
Task SupportBright Connections can guide you step-by-step or, when appropriate, assist you in completing simple technology-related tasks.This may include:
●Setting up accounts
●Completing online forms
●Organizing apps or device settings
●Assisting with email or everyday digital tasksWhen assisting with tasks, you will always remain informed and in control of what is being done.
Safety & Boundaries
To protect your privacy and ensure safe support: You will be asked to enter sensitive information (such as passwords or financial details) yourself
Bright Connections does not store or retain login credentials or personal data. For safety, we don’t assist with financial transactions, legal documents, or sensitive submissions on your behalf. If something needs more time or attention, we may recommend scheduling a session to fully support you.
Privacy & Security
Your privacy and safety are our top priority.
●You remain in control of your device and decisions at all times
●In some cases, we may briefly handle or operate your device with your knowledge and permission
●We will never store, save, or retain passwords or sensitive information
●Clients should enter sensitive information themselves whenever possible
●We do not access accounts without your awareness or consent.Service Scope & LimitationsTo ensure safety and proper service:
●Bright Connections does not provide hardware installation, electrical work, wiring, or physical device repairs
●We are not licensed electricians or repair technicians
●We do not disassemble devices or perform internal repairs
●We do not guarantee resolution of issues caused by third-party services, outages, or manufacturer defectsSome issues may require referral to a qualified professional.
Scheduling & Appointments
Sessions must be scheduled in advance. Clients should be available and prepared at the scheduled timeIf you are unavailable, please reschedule in advance
Cancellations & Rescheduling
At least 24 hours’ notice is requiredMissed appointments or late cancellations may result in loss of that session
Payments, Billing & Refunds
Payment is required prior to scheduled services or at the time of service, depending on the service type. Bright Connections accepts online payments and in-person payments (such as card or check, when applicable) For in-home or in-person services, payment may be collected at the time of the visitPayment must be completed before the service is considered finalized
Subscriptions
Subscription plans renew automatically unless canceled. You may cancel at any time to prevent future billing
Refunds
Services already provided are non-refundable. Missed or late-canceled sessions are non-refundable. Refunds are not issued for issues outside of our control.
Text & Ongoing Support
For plans that include text support:
●Text support is intended for quick questions and guidance
●More complex issues may require a scheduled session
●Response times may vary
In-Home Visit Safety & ConditionsTo ensure a safe and respectful experience:
●A safe and appropriate environment must be provided
●Bright Connections reserves the right to leave, refuse, or terminate a service at anytime if a situation is unsafe, uncomfortable, or inappropriate
Clients must:
Disclose pets, accessibility needs, or special conditionsProvide a safe, hazard-free workspace. Bright Connections is not responsible for:
●pre-existing device damage
●environmental hazards within the homePartnerships & Facility Services. Bright Connections may partner with organizations or facilities.
Services are coordinated through a designated contact. Participation is voluntaryIndividuals remain in control of their devicesWe do not store sensitive informationPayment terms are outlined separately
Respect & Conduct
We are committed to a supportive and respectful experience. Bright Connections reserves the right to refuse or discontinue services in situations that are unsafe, inappropriate, or outside the scope of services.
Acknowledgment
By booking a service or subscribing to a plan, you acknowledge that you have read and agree to these policies.
[804-362-7895][hello@mybrightconnections.org]Bright ConnectionsA service of Bright Bash Events, LLC